Privacy Policy

Introduction

Solution First Limited ("we", "our", or "us") operates the IB Recruiting Coach platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

This Privacy Policy is compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to protecting your privacy and ensuring you have control over your personal data.

Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (experience level, target banks, target groups)
• Payment information (processed securely through Stripe)
• Communication preferences and correspondence with us

Usage Information

We automatically collect certain information about your use of our platform:

• Practice session data (questions attempted, answers submitted, scores, time spent)
• Mock interview responses and performance metrics
• Behavioral response submissions and feedback
• Deal discussion notes and practice materials
• Progress tracking and performance analytics

Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data under the following legal bases:

• Contract Performance: Processing is necessary for the performance of our contract with you (providing the IB Recruiting Coach services).
• Consent: You have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, fraud prevention) and does not override your rights.
• Legal Obligation: Processing is necessary to comply with legal obligations (e.g., tax and accounting requirements).

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscription
• Generate personalized feedback and recommendations
• Track your progress and provide performance analytics
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues, fraud, or other harmful activities

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., Stripe for payment processing, Supabase for data storage)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you explicitly consent to sharing your information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Secure authentication and access controls
• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, accounting, or security purposes.

International Data Transfers

Your information may be transferred to and stored on servers located outside of the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Service providers with appropriate data protection certifications

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or UK, you have specific data protection rights under the GDPR. We will respond to your requests within one month of receipt.

• Right of Access: You have the right to request copies of your personal data. We may charge a small fee for this service.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions (also known as the "right to be forgotten").
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@ibinterviewcoach.com

Cookies and Tracking

We use essential cookies and similar tracking technologies to maintain your session and provide our services. Under GDPR, we categorize cookies as follows:

• Strictly Necessary Cookies: These cookies are essential for you to browse the platform and use its features. They do not require consent.
• Performance Cookies: These collect information about how you use our platform. We only use these with your explicit consent.

We do not use third-party advertising or non-essential analytics cookies without your explicit consent.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.